RESOLVING DISPUTES

  1. Disputes with us:

If you have a dispute with us relating to the Service, in the first instance please contact us via our email Info@styleyourdayapp.com and attempt to resolve the dispute with us informally.

 

  1. Disputes with other users relating to a Sale Transaction

If: a) as a buyer your Sales Item has not arrived, or if what you received is significantly not as described or faulty, or b) as a seller you are sent an unauthorised payment, or a buyer claims they didn’t receive their Sale Item, you can report the issue to us within 180 days and we will reply to you with instructions on how to proceed. Please contact us via our email Info@styleyourdayapp.com

 

BUYER AND SELLER PROTECTION

  1. Please know that in regards to any kind of buyer or seller protection, we can only accept tracking codes as valid proof of delivery (a tracking code that can be verified online – this does not include Royal Mail reference numbers unless this records actual delivery), and that the cost of returning the Sales Item cannot be refunded.

 

  1. Style Your Day via Stripe – Buyer and Seller Protection:

In order to be eligible for Style Your Day Buyer or Seller Protection, you must: a) purchase/sell the Sale Item in-app using Stripe, and b) report the transaction issue to Style Your day within 180 days from the date of purchase/sale. Buyer or Seller Protection applies only if these conditions are met.

Non-material goods, prohibited items and meet-in-person transactions are not covered by Stripe Buyer or Seller Protection.

  1. Style Your Day Buyer Protection

To qualify for Style Your Day Buyer Protection, you must be able to prove that a) you bought the Sale Item within Style Your Day Payments via Stripe, and b) the Sale Item did not arrive OR was materially and significantly different to the description thereof OR the Sale Item was counterfeit. If we find that the above criteria is fulfilled, subject to you returning the Sale Item where requested (tracked delivery), you will receive a full refund of the Sale Item from the Seller.

  1. Style Your Day Seller Protection.

To qualify for Style Your Day Seller Protection, you must be able to prove that

  1. you sold the Sale Item via Style Your Day Payments via Stripe,
  2. you dispatched the order to the address provided on the Style Your Day receipt within 7 days of the order (or any timeframe set out in the description for the Sale Item in question if different),
  3. you responded to any Style Your Day emails relating to such Sale Item within the requested period and the Sale Item materially and significantly conformed to the description thereof in your shop.

As a Seller, non-material goods, prohibited items and meet-in-person transactions are not covered by Style Your Day Seller Protection.

Where Buyer and Seller cannot agree resolution, Style Your Day will try to mediate a resolution between you and the Buyer. If we find that the Buyer was correct in that the Sale Item was not as described or was not delivered, subject to the Buyer returning the item to you, you agree to refund the full sale price of the Sale Item and where you fail to do so, you hereby give Style Your Day permission to do so on your behalf.

If a chargeback is raised against you as Seller, Style Your Day will ask you to provide evidence of shipping and that the Sale Item was as described in the original listing, within 3 calendar days. If you do not respond within the timeframe and/or we believe the Buyer to have validly initiated the chargeback, we will activate a refund for the Buyer of the value of the Sale Item in question. If Buyers are making regular chargebacks from you as a Seller, then we may investigate your account and your compliance with these terms of service. This may result in suspension of your account.               Should you decide to appeal any decision Style Your Day has made under this section of the terms, then please contact us. Be aware that we will only consider appeals where you can supply new evidence to support your case.

Back To Top